DELIVERY
Please take a moment to familiarize yourself with our Delivery Policy:
DELIVERY
Shipping hours is Monday to Friday 10am to 12pm. Saturday to Sunday 11am to 2pm. We delivery our cakes to LOWER MAINLAND VANCOUVER area, including Vancouver, Burnaby, Lougheed, Richmond ONLY for FREE when order over $80. If customers need to deliver items to other city inside B.C., please contact us for extra delivery and handling fee.
If a specific delivery time is required, please contact us ahead to make arrangements.
*ALL CAKES NEED TO BE REFRIGERATED AS SOON AS POSSIBLE
DAMAGES
For orders of accessories, if the product arrives in a damaged condition, please email us at [email protected] to refund or exchange the product.
Please email [email protected] with any comments, questions, or concerns.
At this time we do not ship to addresses outside of British Columbia, CANADA.
REFUNDS, RETURNS & EXCHANGE POLICY
Every handmade cakes we sell is carefully inspected and packaged before being delivered. By placing a cake order for delivery, you acknowledge Minus Cake is not responsible in any way for occasional delay that may occur during transportation.
Minus Cake is not responsible for improper handling and storage of product once delivery is completed under good condition. Please check before you admit to receive the cake and keep the cake in fridge as soon as possible.
All payments made are non-refundable except if a delivery order is not completed, and it is proven to be the direct consequence of Minus Cake's mis-action.
In no case will a refund be made if incorrect or incomplete information has been provided by the purchasing customer. In no case will a refund be made if cakes are stolen or damaged by leaving cakes outside of a delivery address while no one can receive the order.
We are not able to offer refunds on delivering delays due to weather, strike, mechanical failure, or circumstances beyond our control.
Please take a moment to familiarize yourself with our Delivery Policy:
DELIVERY
Shipping hours is Monday to Friday 10am to 12pm. Saturday to Sunday 11am to 2pm. We delivery our cakes to LOWER MAINLAND VANCOUVER area, including Vancouver, Burnaby, Lougheed, Richmond ONLY for FREE when order over $80. If customers need to deliver items to other city inside B.C., please contact us for extra delivery and handling fee.
If a specific delivery time is required, please contact us ahead to make arrangements.
*ALL CAKES NEED TO BE REFRIGERATED AS SOON AS POSSIBLE
DAMAGES
For orders of accessories, if the product arrives in a damaged condition, please email us at [email protected] to refund or exchange the product.
Please email [email protected] with any comments, questions, or concerns.
At this time we do not ship to addresses outside of British Columbia, CANADA.
REFUNDS, RETURNS & EXCHANGE POLICY
Every handmade cakes we sell is carefully inspected and packaged before being delivered. By placing a cake order for delivery, you acknowledge Minus Cake is not responsible in any way for occasional delay that may occur during transportation.
Minus Cake is not responsible for improper handling and storage of product once delivery is completed under good condition. Please check before you admit to receive the cake and keep the cake in fridge as soon as possible.
All payments made are non-refundable except if a delivery order is not completed, and it is proven to be the direct consequence of Minus Cake's mis-action.
In no case will a refund be made if incorrect or incomplete information has been provided by the purchasing customer. In no case will a refund be made if cakes are stolen or damaged by leaving cakes outside of a delivery address while no one can receive the order.
We are not able to offer refunds on delivering delays due to weather, strike, mechanical failure, or circumstances beyond our control.